Refund policy

Charlotte Manser Ceramics Ltd gladly accept returns and cancellations
Please contact us within:14 days of delivery
Post items back to us within:30 days of delivery
Request a cancellation:within 7 days of purchase. 

For exchanges, postage will be covered by the customer.

The following items can't be returned or exchanged
• Custom or personalised orders
• Items on sale

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.